I need my screen fixed

[Undetectedgost]

I need help with fixing a broken screen on my hp pc

[BongChaGomez · Accepted solution]

Hello @Undetectedgost ,

Welcome to HP Support Community.

I'm sorry to hear about the issue with your HP PC screen. Here are the general steps you can take to address a broken screen:

1. Check Warranty and Support Options:

   • Check if your HP PC is still under warranty. If it is, contact HP Support to inquire about repair or replacement options.
   • Visit the HP Support website to view your warranty status and contact details.

2. Backup Your Data:

   • Before proceeding with any repairs, ensure that your data is backed up. Use an external drive or cloud storage to prevent data loss during the repair process.

3. Seek Professional Repair Services:

   • Contact HP Support or an authorized service provider for repairing the screen. They can assess the damage and provide a repair quote.
   • Avoid attempting to fix the screen yourself, as this can void your warranty or cause further damage.

4. Explore DIY Replacement (If Out of Warranty):

   • If your PC is out of warranty and you're comfortable with DIY repairs, you might consider purchasing a compatible replacement screen and following online guides specific to your model for installation.
   • Ensure you have the right tools and a static-free work environment if opting for a DIY repair.

5. Consider External Display Options:

   • As a temporary solution, connect your HP PC to an external monitor if the built-in display is unusable. This setup allows you to keep using your computer while arranging for repairs.

For safety and to ensure proper handling, professional repair is recommended, especially if the device is still under warranty.