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‎08-25-2020 05:50 PM - edited ‎08-25-2020 05:58 PM

HP Recommended
Product: HP Elite Display E221c Monitor
Operating System: Microsoft Windows 10 (64-bit)

Camera errorCamera errorDevice managerDevice manager

Hi, the inbuilt webcam in my HP monitor has not been working since the day I bought the monitor. I have connected the computer with a monitor using USB cable 2.0 Type-A - Type B to activate the camera but it doesn't work. Tried troubleshooting by using the device manager but it doesn't list the camera and doesn't even show up under Imaging Device. I am not even able to Add a Camera manually as I don't have the manufacturer's installation disk. 

Have attached the error that I see when I use the camera app in windows 10 and also the screenshot of the device manager which doesn't show up.

 

Appreciate if you could help in resolving the issue

 

"

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