Information tab on HP monitor keeps popping up

[AruChennai]

Hello All,

I got HP 22ES 21.5 inch monitor couple of month back. I was really happy with the performance but over the last few days, the monitor's information tab keeps popping up. I couldn't get rid of it. Latest driver is installed. Can someone help me on this issue?

[DavidSMP]

Hi @AruChennai,

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance with the information tab on the monitor that keeps popping up. I will be really glad to assist you here. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. )

• Did this happen after a power outage or surge?

For now please perform a factory reset on the monitor by following the user guide link: http://hp.care/2ttOzbk refer to pages 11, 16 and 17 on how to do it.

Then check if the issue gets fixed. If it does not, then contact HP phone support to get the monitor replaced.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[AruChennai]

Thank you David for your quick response. It looks like there is a malfunction with the monitor buttons. I couldn't reset the settings as the button actions are not controllable. So I reached out to HP support and they promised to send a technician to home. Thankfully the product is still under warranty.