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Input Signal Out of Range

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HP 19KA Display



I am trying to connect my Nintendo Switch to my monitor via HDMI but the following message comes up every time. 

'Input Signal Out of Range!

Current mode:

H= 68.0 kHz, V= 60 Hz

Change mode to: 

1366 x 768 60Hz'


How do I fix this? Please help!

HP Support Agent
HP Support Agent
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@caito1 Welcome to HP Community!


As I understand you have either CHECK VIDEO CABLE or "INPUT SIGNAL OUT OF RANGE" on your monitor while using a PS4,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Does the monitor work fine on a desktop or any alternate product? Or do you get similar errors?

Have you attempted to connect an alternate adapter instead of the one being used?

Did you change the default resolution of your PS4 to the lowest available to match the specifications of your monitor?


While you respond to that, here's what you need to know:

  • 1600 x 900 factory-set resolution on your HP 2009v monitor,

That said, This behavior with the "Signal Out of Range" can occur if the signal from the video adapter exceeds the scan range of the new monitor. The video adapter setting for updating the screen (the refresh rate) is incompatible with the monitor.


To resolve this behavior, either change the refresh rate or change the video adapter settings.
To change the refresh rate:

  1. Restart the computer, and while it is restarting, press F8 until the Startup menu appears. Press 3, and then press ENTER to start the computer in Safe mode.
  2. Right-click the desktop, click Properties, and then click Settings.
  3. Click Advanced, click Adapter, and then click Adapter Default from the Refresh Rate list.
  4. Click OK, click OK again, and then click Yes to restart the computer in Normal mode.

You can set the colors and screen area to your preferences under Display Properties.


For more steps: Click here to troubleshoot.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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