Input signal not found - Check the video cable and video source.

[konstantobkh]

Hi
Today I bought a new monitor (HP 32s) to connect to my laptop which is HP Pavilion 15-bc015ur. My idea was to connect the monitor to my laptop via HDMI cable. And after connecting, the monitor issued a message: Input signal not found - Check the video cable and video source.
Can't figure out what the problem is because I checked the monitor in the store after purchase and it worked. Also, there should be no problem with the laptop as another monitor (acer) connects to the laptop and works.

Hope you guys can help me
Konstantin

[The_Fossette]

@konstantobkh

I reviewed your post and I understand that the new monitor is not getting detected on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

Have you tested the monitor on a different computer?

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

BIOS: https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106009.exe

Intel: https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85428.exe

Nvidia: https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85045.exe

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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