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HP Recommended
HP EliteDesk 800 G1 Base Model Small Form Factor PC
Microsoft Windows 10 (64-bit)

I've been reported graphics issues using Adobe Premiere. I've been suggested to download the latest drivers, but when I tried to download and install, it's not possible due to an incompatibilty. I also downloaded the update from HP Download and Install Assistent, but it didn't work.,"this system does not meet the minimum requirements for the software installation". What can I do?
Thank you! 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Anytime.

 

Glad to have been of assistance.

 

You should be able to find a GT 730 low profile card in used but tested and working condition on eBay.es

 

Just make sure it has the low-profile mounting bracket included, not the standard height one.

 

gt 730 en venta - | eBay

 

Cheers from the USA.

View solution in original post

6 REPLIES 6
HP Recommended

Hi:

 

Here's how you can manually update the Intel graphics driver to the latest version from the Intel website...

 

First, create a system restore point so that you can roll back to the current graphics driver you have installed, just in case the updated driver does not work to your expectations.

 

https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point

 

Next, download and save the latest Intel HD graphics driver 64 bit ZIP file from the link below.

 

This was the last driver Intel released for the HD 4600:  15.40.48.5171   February 05, 2021

 

Intel® Graphics Driver for Windows* [15.40]

 

Unzip the graphics driver file to its folder. Do not do anything with the files in the folder.

 

To unzip the file, right click on the graphics driver zip file you downloaded and select Extract All.

Go to the device manager, click to expand the Display Adapters device manager category

 

Click on the Intel HD graphics adapter listed there.

Click on the driver tab. Click on Update Driver.

Select the Browse my computer for driver software option, and then at the bottom of that window, select the Let me pick from a list of device drivers on my computer.

Click on Have Disk, and browse to the unzipped graphics driver folder>Graphics>igdlh64 (setup information file), click Next, and the driver should install.

Be patient, as it can take a few minutes for the driver to completely install.

When the installation is finished, restart the PC.

 

To update the Intel HDMI audio driver to the latest version, go to the device manager, click to expand the Sound, video and game controllers device manager category.

 

Click on the Intel HD audio device listed there.   Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for driver software option, and browse to the unzipped Intel graphics driver main folder.

 

Make sure the Include subfolders box is checked, and the driver will install.

 

Then restart the PC.

HP Recommended

Hi, Paul!

Thanks for your answer. Unfortunately, it didn't work. It seems to update without any issues, restart PC, etc... but Premiere still reports the same problem, and the performance is terrible.😪

HP Recommended

You're very welcome. 

 

Sorry that updating the graphics driver didn't resolve the problem. 

 

You may want to consider installing a low profile graphics card such as the Nvidia GT 730 or the newer GT 1030 which should allow the program to work normally. 

 

 

HP Recommended

Yes, I was considering the GT730. Hopefully it's enough for a good-low cost solution. My laptop died last week and this HP is just a temporary solution. Thak you! Cheers from Spain.

HP Recommended

Anytime.

 

Glad to have been of assistance.

 

You should be able to find a GT 730 low profile card in used but tested and working condition on eBay.es

 

Just make sure it has the low-profile mounting bracket included, not the standard height one.

 

gt 730 en venta - | eBay

 

Cheers from the USA.

HP Recommended

I finally got a GT 1030, and it runs perfect with Adobe Premiere. 👌

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