Intel Integrated graphics Causing Shutdown and Restart

[ZeeshanLodhi]

So im having this issue with my intel HD 4000 integrated graphics that whenever i try to install its driver , my laptop just crashes and shutsdown and restarts and then causes bootloops in which i have to go to safe mode and uninstall the driver completely then i can only run on microsoft basic display adapter which is terrible and doesnt run anything.

Previously, i had the same problem but with the AMD radeon hd 8600M GPU inside this same laptop but at that time the intel graphics had no issue but only the AMD had this issue in which case i had to disable it in the windows registry. One day out of nowhere my laptop just started extreme bootloops and i couldnt even enter safe mode then i had to reinstall windows 10 but now my laptop doesnt even detect my AMD GPU and the problem which was occuring in AMD before, is now occuring with intel graphics.

i have tried many things like scanning system files by cmd , downloading latest drivers and using ddu for complete uninstallation and reinstalling drivers but nothing is working.

Specs:

Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz

16 GB RAM DDR3

Intel HD 4000 Graphics (Integrated)

AMD Radeon HD 8600M (Not Detected Anymore)

Windows 10 Pro 22H2 (OS Build 19045.2006)

[Kuroi_Kenshi]

Hi @ZeeshanLodhi,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[ZeeshanLodhi]

It's HP Pavilion 15 e055se Notebook 

[Kuroi_Kenshi]

Hi @ZeeshanLodhi,

Thank you for the response.

Try these steps:

Update Drivers via Windows Update:

• Make sure your laptop is connected to the internet.
• Open the Start Menu and click on Settings.
• Navigate to Update & Security and select Windows Update.
• Click on Check for updates to make sure your device is up to date.

Install Drivers using HP Support Assistant:

• Open the Start Menu and go to All Apps.
• Scroll down to HP Help and Support and select HP Support Assistant.
• You can also access HP Support Assistant from the taskbar if it has been launched before.
• On the support page, check for updates under the My device section.

Update Drivers through Device Manager:

• Right-click on the Start Menu and select Device Manager.
• Find Display adapters and right-click on the Intel HD 4000 integrated graphics.
• Select Update driver software and choose to search automatically for updated driver software.

Download and Install Latest Driver Manually:

• Visit the official HP support website and search for your laptop model.
• Download the latest Intel HD 4000 driver compatible with your operating system.
• Install the driver manually by following the provided instructions.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[ZeeshanLodhi]

I tried everything before, nothing seems to work. I guess the AMD GPU is most probably dead and is clashing with Intel Integrated graphics.

[Kuroi_Kenshi]

Hi @ZeeshanLodhi,

Thank you for the response.

Here's what you can try next:

Disable AMD GPU via Device Manager or BIOS

Since you've already disabled the AMD GPU via the registry previously, try the following if available:

Enter BIOS/UEFI settings during startup (usually via F10 or Esc).

Look for “Switchable Graphics” or “Hybrid Graphics” and disable it (if there's an option to use only integrated graphics, select that).

If there's no BIOS option, boot into Safe Mode and try to disable the AMD GPU from Device Manager (don’t uninstall, just disable).

Use Intel Driver from Windows Update Only

Instead of downloading drivers manually or from Intel’s site, try:

Boot into Safe Mode with Networking.

Uninstall all display drivers using DDU again.

Reboot and let Windows Update automatically install only the basic Intel driver it provides.

Do not manually install the latest Intel driver afterward — the latest ones often break compatibility with older chipsets like HD 4000 on Win10.

Disable Automatic Driver Updates (to prevent crash loops)

Once Intel driver is installed and working:

Go to Control Panel > System > Advanced System Settings > Hardware > Device Installation Settings.

Select “No (your device might not work as expected)”.

This helps prevent Windows from pushing a conflicting update later.

Test a Lightweight Linux OS (Optional)

If you’re open to it, create a Live USB with Ubuntu or Linux Mint. Boot into it without installing.

See if both GPUs are detected.

If it runs smoothly, this may confirm it’s a Windows-driver-related conflict, not a hardware failure.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,