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‎08-21-2024 07:05 AM

HP Recommended

Hi, after the most recent windows update, my laptop display is not working. The screen is just completely black. When I try to detect another monitor, nothing comes up, it only recognises my external monitor. I have updated all drivers and nothing has changed. Any help to fix this problem is greatly appreciated.

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1 REPLY 1

‎08-24-2024 05:02 AM

HP Recommended

Hi @Matthew149,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the display.

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc

Nal_NR-Moderator
I am an HP Employee

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