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Message 1 of 5
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Is there a film on the hp 24f display?

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HP 24f
macOS 10.15 Catalina

I just removed the display from the box and it seems like there is a film on the screen but it is difficult to take off and I am afraid of damaging the screen. IMG_1073.jpeg

I didn't see a clear explanation or answer to the question so I thought I would through it out there again. 

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HP Support Agent
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Message 2 of 5
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@CDCrosby

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Could you please share the picture of the film screen protector?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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The screen is somewhat blurry so I thought there was a screen protector on the screen. I started to try and pick it off but it is hard to get pieces off so I wanted to make sure it is supposed to come off before I try to peel more off. 

here is a section where I tried to peel off the possible screen protectorhere is a section where I tried to peel off the possible screen protector

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HP Support Agent
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@CDCrosby

Thank you for posting back. 

 

I did go through the product spec and found its a not a screen protector please stop removing the screen film. 

 

 

ECHO_LAKE
I am an HP Employee

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I wouldn't have even tried to remove it except when I read the previous post that said it was. So you may want to clarify that post or delete it. 

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