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07-26-2020 01:49 PM
The desktop display is high resolution and the camera app shows 2560x1440, but the video shows 1440p 16:9 30fps, but the camera app shows a picture that looks fuzzy when the app is maximized.
And when I used Skype with a buddy, he commented that the video looked like 720 or lower. And the network speed from Spectrum is 100Mbps download and 10Mbs upload.
Any suggestions for improving how it looks?
I also noticed that this new computer has 2 graphic cards, an Intel on-board and an Nvidia geForce GTX 1650. Task manager shows the Intel getting the activity. Should I make the Nvidia the default and not let it choose "automatically" which to use?
And lastly, I had turned on HDR. Does that have any effect on resolution?
07-28-2020 02:11 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
Make sure your video recording environment has good lighting.
Change the image quality, brightness, contrast, and other adjustments in the webcam software.
To resolve problems with choppy playback, take the following actions:
Reduce the size of the video image in the webcam software.
Use a high-speed Internet connection.
Do not use other high-speed USB devices while using the webcam.
To troubleshoot other video quality problems, refer to one of the following HP support documents:
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
07-28-2020 03:03 PM
I was already familiar with lighting and camera controls. Lighting was enough for previous computer's camera. (I've done video camera stuff since 1981 🙂 )
You raise another question for me. What is it doing with facial tracking? It doesn't zoom in on me as far as I can tell. Why would it otherwise care where my face is?
07-29-2020 07:59 AM
07-30-2020 02:25 PM
Thank you for posting back.
As we have limited support boundaries in the support community as of now.
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee