Issues with ATI Radeon HD 4850 driver updates

[bobbydgo]

Hi gang. I have an HPE-150t Pavilion Elite, which came with an ATI Radeon HD 4850 graphics card. Recent driver updates to the card have been causing issues such as screen pixelation and sometimes complete system shutdown. I was having this issue while running Windows 7 Home Premium, and it continues with an upgrade to Windows 10. Do I have to upgrade to a new graphics card, or is there a driver out there that will help? Neither HP nor AMD have given me a useful solution thus far.

[Riddle_Decipher]

@bobbydgo I suggest we start by performing an extensive hardware test on the device to understand the issue and proceed from there:

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.
• If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

If the tests pass, you may want to install the HP Support Assistant by clicking here and check if it detects the relevant drivers to install and resolve the issue.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[bobbydgo]

Hello,

Sorry for the delay in responding. I ran the test as you suggested, and it gave me the following failure code:

PGDV7W-0009LF-WPUC2J-61HC13

I have attached a screenshot of the test results.  What would be next steps?

[Riddle_Decipher]

@bobbydgo thank you for details, I've deciphered the code you've mentioned, the "PGDV7W-0009LF-WPUC2J-61HC13", and here's what it represents: Error code 306, which means its an issue with the storage: Hard Disk 2 Full Test Failure, 

And I suggest you talk to HP support and discuss your options:

follow the below steps to get started:

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, is yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

[bobbydgo]

Thank you for the quick response. I will reach out to HP as you suggested. In the meantime, I should mention that I am running two hard drives on this computer. I've disabled Hard Drive 2 for the time being, which I was only using as a storage backup for non-essential files.  Wondering if that might clear up the issue.

Please let me know if you have any thoughts on that, and thank you again!

Regards,

Bob

[Riddle_Decipher]

@bobbydgo My apologies for the late response, I was away! that said, please go ahead and enable the hard drive, re-run the test and check if the results are any different before contacting HP if you haven't already done it.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.