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‎12-30-2018 09:33 AM

HP Recommended
Product: Omen
Operating System: Microsoft Windows 10 (32-bit)

Omen gaming system for my child,and the keyboard stop working. Did a update and now it works off and on mostly off. 

3 REPLIES 3

‎01-01-2019 06:20 PM

HP Recommended

@Boostin47

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

 

For better clarity and to assist better, I would require the complete model# of the unit.

We also need to isolate the issue to being hardware or software related.

Please visit this link for further assistance:  http://support.hp.com/us-en/product/HP-Pavilion-13-a000-x360-Convertible-PC/6936239/model/7241884/do...

Later please check in the command prompt if the keyboard works correctly.

  • Power down the unit. When you power it back up, immediately tap the F11 key gently several times.
  • It takes you to the recovery manager. Here please select the option “Troubleshoot”. Then please select “Advanced options “ and  “command prompt”
  • Type all the keyboard characters in this black window especially the keys that do not work correctly.
  • If F11 does not take you to recovery manager, please keep tapping the “ESC” gently several times the instant you power on the unit. It takes you to the startup menu and you could press F11 from there to go to the recovery manager.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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‎01-06-2019 02:11 PM

HP Recommended

OMEN HP Desktop PC-870-245qe

Product number:V9B25AA#ABA

Serial# 4CE7362JNS

Keyboard not working after resetting system,tried a different keyboard with the same result. I will try some more troubleshooting. 

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‎01-08-2019 08:21 PM

HP Recommended

@Boostin47

Appreciate all your time and efforts,

 

This could be a hardware issue, I have sent you a private message, to contact HP Phone support that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

 

Have a great day!

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
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