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AnisaDahl
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Message 1 of 2
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Keyboard issue

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HP ENVY x360 m Convertible

Hi. 

Today I opened my laptop only to find that the keyboard no longer functions. The laptop only works in tablet mode and the keyboard and mouse do not work. I've tried restarting the computer 3 times now and tried adjusting the screen angles to see if it would reconnect to the keyboard, but have had no luck. Is there a way to fix this? Or am I able to send it somewhere to be fixed? 

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @AnisaDahl

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Test the Keyboard

 

Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.

note:

Bluetooth devices are not currently supported.

  1. Download the latest version of HP PC Hardware Diagnostics.

  2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

    Run HP PC Hardware Diagnostics Windows as an administrator

  3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

    Running the Keyboard Test

  4. Click Run once to begin the test.

  5. The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.

 

Keep me posted with the results!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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