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- HP Community
- Desktops
- Desktop Video, Display and Touch
- Keyboard light

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1 REPLY 1
10-17-2024 12:50 PM
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your keyboard backlight isn't working and you're receiving a prompt about hotkey support when pressing Fn + F5 or Fn + F11, here are some troubleshooting steps you can try:
Check Hotkey Service
- Ensure Hotkey Service is Running:
- Press Windows + R, type services.msc, and press Enter.
- Look for HP Hotkey Support. If it’s not running, right-click it and select Start. If it is running, try restarting it.
Update Drivers
Update Keyboard Drivers:
- Open Device Manager (right-click on the Start menu and select it).
- Expand the Keyboards section, right-click on your keyboard, and select Update driver.
- Choose Search automatically for updated driver software.
Update HP Software:
- Visit the HP Support website to download and install the latest drivers and software for your specific model.
Keyboard Settings
- Keyboard Settings in HP Command Center:
- If you have HP Command Center or a similar utility installed, check the keyboard settings there to ensure the backlight is enabled.
Function Key Lock
- Check Function Key Lock:
- Sometimes the function keys can be locked in a mode that disables the backlight. Try pressing the Fn key and the Esc key simultaneously to toggle the function key behavior.
BIOS Settings
- Check BIOS Settings:
- Restart your computer and enter the BIOS setup (usually by pressing F10 or Esc at startup).
- Look for keyboard backlight settings and ensure they are enabled.
Perform a System Reset
- Reset the Keyboard:
- Turn off your laptop, unplug it, and remove the battery (if removable).
- Press and hold the power button for about 15 seconds to discharge any residual power.
- Reconnect everything and power it back on.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
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Sneha_01- HP support
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