LINE IN DISPLAY

[Suryabonam1122]

RECENTLY 10 DAYS BACK I BOUGHT HP 15s AMD RYZEN 3 QUAD CORE 7320U LAPTOP .

FIRST 10 DAYS I DIDNT GET ANY PROBLEM RECENTLY LAPTOP GET AN UPDATE TO NEW VERSION  AFTER UPFATED  TO THAT VERSION I GOT ONE WHITE LINE IN DISPLAY, SO PLEASE REPLACE OR REPAIR MY LAPTOP IN WARRANTY

[A_Gayathri]

Hi @Suryabonam1122,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.
   

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[Suryabonam1122]

HP LAPTOP 15-fc0xxx

[A_Gayathri]

Hi @Suryabonam1122 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP 15.6-inch Laptop PC 15-fc0000 is experiencing a display issue after a recent update. A white line on the display could be caused by a software or hardware issue.

Here are a few steps you can try to troubleshoot the problem:

1. Restart Your Laptop

• Sometimes a simple restart can resolve temporary glitches, especially after updates.

2. Check for Display Driver Updates

• After a Windows update, display drivers may become outdated or incompatible.
• Open Device Manager:
  • Press Windows + X and select Device Manager.
  • Expand Display adapters, right-click your display driver, and choose Update driver.
  • Select Search automatically for updated driver software.
• If the latest drivers are installed, but the issue persists, consider rolling back the display driver:
  • Right-click the display driver, select Properties, go to the Driver tab, and click Roll Back Driver (if available).

3. Run Display Troubleshooter

• Go to Settings → System → Display → Advanced display settings.
• Look for any recommendations related to display settings.
• You can also try using the Windows troubleshooter:
  • Go to Settings → System → Troubleshoot → Other troubleshooters, then run the Display troubleshooter.

4. Check in Safe Mode

• Boot your laptop in Safe Mode to see if the issue is still present. If the line disappears in Safe Mode, it may indicate a driver or software issue.
  • Press Windows + R, type msconfig, and under the Boot tab, check Safe Boot.
  • Restart your laptop to boot into Safe Mode.

5. Check for Physical Display Damage

• Inspect your screen for any signs of physical damage. A white line could indicate hardware damage such as a loose display connector or a faulty screen.

6. Perform a System Restore

• If the issue started after a specific update, you can use System Restore to revert to a point before the issue occurred.
  • Go to Settings → System → About → System Protection and click System Restore.

Refer to this document: HP 15.6 inch Laptop PC 15-fc0000 User manual
HP Notebook and All-in-One PCs - Troubleshooting screen issues (Windows 11, 10)

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.