Labtob

[DENISEMOTON1007]

My laptop is not working and it’s new

[Rachel571]

Hi @DENISEMOTON1007,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that your new HP laptop is not working. To assist you better, could you please provide more details about the issue? For example:

1. What specific model of HP laptop do you have?
2. What exactly is happening when you try to use it? (e.g., it doesn't turn on, freezes, displays error messages)
3. Have you made any recent changes to the laptop, like installing new software or hardware?
4. Have you tried any troubleshooting steps already? If so, what have you tried?

I request you to share all the above details in a private message:

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support