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- HP Community
- Desktops
- Desktop Video, Display and Touch
- Laptop screen going static

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01-20-2024 10:11 AM
Laptop screen goes static (?), usually when I pick it up, although it doesn’t happen every time I do so. It has now happened twice in five days. When this happens I cannot use my laptop until the issue resolves itself. The last time this happened I was unable to use my laptop for around ten hours.
01-22-2024 11:43 AM
Hi @lucyadamson,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like there may be a hardware issue with your HP laptop, particularly with the connection between the laptop screen and the rest of the system. Here are a few steps you can take to troubleshoot and potentially resolve the issue.
Check the Display Cable Connection:
- If you're comfortable doing so, you can try checking the connection of the display cable.
- Ensure that the display cable is securely connected to the motherboard and the back of the screen.
External Monitor Test:
- Connect your laptop to an external monitor. If the external monitor works fine and doesn't show any static or other issues, it may indicate a problem with the laptop screen itself.
Driver Updates:
- Ensure that your graphics drivers are up to date. Outdated or corrupted graphics drivers can sometimes cause display issues.
- Visit the official HP website and download the latest graphics drivers for your specific laptop model.
Check for Loose Components:
- Make sure that there are no loose components inside the laptop, especially around the area where the screen connects to the motherboard.
Check for Physical Damage:
- Inspect the laptop for any signs of physical damage, especially around the hinges and the area where the screen connects to the laptop body.
Update BIOS:
- Check if there's a BIOS update available for your laptop on the HP website. Sometimes, updating the BIOS can address hardware-related issues.
Remember to back up your important data regularly to prevent any potential data loss during troubleshooting.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator