Laptop screen going static

[lucyadamson]

Laptop screen goes static (?), usually when I pick it up, although it doesn’t happen every time I do so. It has now happened twice in five days. When this happens I cannot use my laptop until the issue resolves itself. The last time this happened I was unable to use my laptop for around ten hours.

 

[Raj_05]

Hi @lucyadamson,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there may be a hardware issue with your HP laptop, particularly with the connection between the laptop screen and the rest of the system. Here are a few steps you can take to troubleshoot and potentially resolve the issue.

Check the Display Cable Connection:

• If you're comfortable doing so, you can try checking the connection of the display cable. 
• Ensure that the display cable is securely connected to the motherboard and the back of the screen.

External Monitor Test:

• Connect your laptop to an external monitor. If the external monitor works fine and doesn't show any static or other issues, it may indicate a problem with the laptop screen itself.

Driver Updates:

• Ensure that your graphics drivers are up to date. Outdated or corrupted graphics drivers can sometimes cause display issues.
• Visit the official HP website and download the latest graphics drivers for your specific laptop model.

Check for Loose Components:

• Make sure that there are no loose components inside the laptop, especially around the area where the screen connects to the motherboard.

Check for Physical Damage:

• Inspect the laptop for any signs of physical damage, especially around the hinges and the area where the screen connects to the laptop body.

Update BIOS:

• Check if there's a BIOS update available for your laptop on the HP website. Sometimes, updating the BIOS can address hardware-related issues.

Remember to back up your important data regularly to prevent any potential data loss during troubleshooting.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support