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1 REPLY 1
07-02-2025 07:42 AM - edited 07-02-2025 07:43 AM
See if you can identify which category your problem falls in.
I also need your product ID if laptop. If you have an external monitor does it show the same problem?
Different types of screen problems shown using google images
card problems show artifacts
Display problems due to backlight failures
General display problem: monitor or GPU
I am guessing the problem is overheating unless you are playing a game and the screen always dies at some point in the game.
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