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‎03-01-2025 02:47 PM

HP Recommended

I broke my LCD on my HP Envy. The ‘expert’ trying to fix it broke the touch screen. For over a month he’s been trying to find a reputable vendor for replacements. He says he cannot find a replacement from reputable vendors. I know he’s tried eBay. 
does anyone know where I can get replacement parts for HP envy model RTL9952CE?

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1 REPLY 1

‎03-06-2025 06:38 AM

HP Recommended

Hi @Victor60460 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

Sorry to know the display has incurred damage; not to worry, I'll do my best to get this addressed.

 

I need your personal details to create a case and assist you further with the repair process.

 

Please share them in a private message as they are confidential details:

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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