Media player not playing some MP4s

[alan2134]

For some reason windows media will play some MP4s and not others which I know are ok as tried on another system and with VLC player. I tried it on photos which usually plays them and comes up with Something went wrong.photosMedia player

[A_Gayathri]

Hi @alan2134,

Welcome to the HP Support Community

I understand you are facing an issue Media player not playing some MP4s with your HP Product . Not to worry I will help you to get a resolution to resolve the issue.

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[alan2134]

Hello Gaya1239,

Thank you so much for getting back to me I really appreciate it.

The issue seems to have sorted itself now as all the MP4s are playing ok now in both media player and photos, both MP4s and AVI file's.

I don't know what happened as they would only play when I first booted up and then stop working after a few minutes.

I am wondering if it was something to do with updates as since getting the system only a week ago there have been a few updates and everything seems fine now. Maybe.

So for now everything seems fine but not sure how to stop the conversation, I am a bit new to this.

Again thank you so much for your response.

Take care and you have a good day too.

alan2134