cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Panagoppan
New member
1 0 0 0
Message 1 of 2
213
Flag Post

Microsoft teams bug in HP 15-db1021nv

HP Recommended
15-db1021nv
Microsoft Windows 10 (64-bit)

Greetings, I have been facing a problem for about 3 weeks now considering Microsoft Teams. While in a videocall, many times my screen just freezes, I can't move the cursor or click anything, even the control panel doesn't show up, so I have to shut the laptop down using the power button. The thing is, I can hear everything from the call, and if my mic is activated I can also talk and be heard just perfectly. Looks like the system is working in the background but my screen won't show me a thing of that. First thought was incompatibility between graphics card and windows or even a damaged graphics card but everything else in my computer including games (not very light ones) is running perfectly. I tried upgrading windows, reinstalling Teams, checking for updates in the graphics card, but the problem persists. Next solution is system format, but I'm trying to avoid it. Any ideas about what might be wrong?

Any help will be appreciated, thank you.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 2
Flag Post
HP Recommended

@Panagoppan

 

I reviewed your post and I understand that you are facing issues with the display when using Teams.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106084.exe

 

AMD: https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107276.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation