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HP Recommended
HP 27f 27-inch Display

Hello;

Unfortunately I have a problem and I hope it is possible to solve it. 

For a few days I can no longer turn on the monitor, controlled socket, controlled power supply, behind the monitor there is a power status LED and it is illuminated, but the button to turn it on remains permanently off, even removing power should turn on again without pressing the button, instead it remains off both front Power led and the mon

Thank you all. 

16540975458547411841713532444603.jpg

16540976019186803544232818684046.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Thanks for your response.

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hi @Sydro 

 

Welcome to the HP Support Community. I see that you are having issues with the monitor. Do not worry, we are here to help you with it.

 

May I know if you have made any recent hardware or software changes to it?

From when are you facing this issue?

Do you see any damage to it?

 

Please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/id-en/document/ish_3974055-3873564-16 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
HP Recommended

Thank you for your reply;

But no, I have not made changes of any kind, I use the monitor to view cameras via dvr, sometimes for the fixed PC, it worked perfectly used even little, as seen in the photo the rear power light is on but the power button remains off and does not give signs of life

So all of a sudden it didn't turn on anymore from the Power button

 

What can be the causes? 

Really I didn't do anything, he was always there standing still 🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️

 

Thanks

HP Recommended

Thanks for your response.

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.