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luckylukein
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Solved!

Monitor 27xi - random turn off

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HP Pavilion 27xi

Hi,

 

I have a wonderful monitor. I really like it but lately it started giving me some issues. It randomly goes black and does not come back on unless I pull the power from the back and stick it back in and then it happens again. It is not a regular interval as sometimes it is 1 min, 30 seconds or hours without issues. I have tried DVI vs HDMI but that does not seem to solve the problem. Tries different CPUs but no use, Mac vs Windows and still I face the issue. I have made sure that the problem is with the monitor and am not sure how to rectify it. When it happens, the power button stays on and does not turn off on pressing... if that suggests something...  Please help me, it will be a shame to just throw it in a recycle bin with such a wonderful display.

 

Thanks.

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DavidSMP
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Hi @luckylukein,

 

Thanks for visiting the HP community.:) A very good day to you! 🙂  I read the post regarding monitor blanking issues.I will be delighted to assist you here. 🙂

 

You’ve done an excellent job on diagnosing the issue from your end. Superb effort and spectacular troubleshooting. 🙂 Kudos to you on that score. 🙂 We greatly value your relationship with HP.  

You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you. 🙂

 

For better clarity and to assist you better, I would require more information regarding this:

  • Did it happen after a power outage or surge?
  • Have you tried to reset the monitor to factory defaults?

For starters please try these steps.

Please perform a hard reset on the monitor:

Steps:

  • Disconnect the monitor’s power cord and the cable from the computer.
  • Please press and hold the power button of the computer for about 20 seconds to discharge static electrical charges.
  • Reconnect the power cord and check if the monitor goes blank or flickers without connecting it to the computer.

Then check if the issue gets resolved. If it continues, please try the steps.

  1. Press the Auto or Autoselect button on the display.
  2. Press Menu, and select Factory Reset.
  3. If the display has more than one type of connection available such as VGA, DVI, or HDMI, try a different type of connection.
  4. Set the video resolution on the computer to match the native resolution of the display. Find the native resolution for your display from the box the display came in, the Monitor User Guide, or product specifications. To change the display resolution, use the following steps:

Please try to follow the options “General troubleshooting tips for display quality issues” from this link: http://support.hp.com/us-en/product/HP-Pavilion-27-inch-Displays/7274719/model/5304250/document/bph0...

 

If the issue still persists, then the monitor has a hardware issue and needs to be replaced as it has run its course and completed its shelf life.

Please contact http://store.hp.com for a replacement. You need to follow the on-screen instructions. You need to select the country and usually get a phone number also to call them.

 

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great. I'm always there to assist you. Please reach out anytime. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead. 🙂

 

 

DavidSMP
I am an HP Employee

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4 REPLIES 4
DavidSMP
Retired
Retired
12,360 12,338 1,169 2,508
Message 2 of 5
Flag Post
HP Recommended

Hi @luckylukein,

 

Thanks for visiting the HP community.:) A very good day to you! 🙂  I read the post regarding monitor blanking issues.I will be delighted to assist you here. 🙂

 

You’ve done an excellent job on diagnosing the issue from your end. Superb effort and spectacular troubleshooting. 🙂 Kudos to you on that score. 🙂 We greatly value your relationship with HP.  

You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you. 🙂

 

For better clarity and to assist you better, I would require more information regarding this:

  • Did it happen after a power outage or surge?
  • Have you tried to reset the monitor to factory defaults?

For starters please try these steps.

Please perform a hard reset on the monitor:

Steps:

  • Disconnect the monitor’s power cord and the cable from the computer.
  • Please press and hold the power button of the computer for about 20 seconds to discharge static electrical charges.
  • Reconnect the power cord and check if the monitor goes blank or flickers without connecting it to the computer.

Then check if the issue gets resolved. If it continues, please try the steps.

  1. Press the Auto or Autoselect button on the display.
  2. Press Menu, and select Factory Reset.
  3. If the display has more than one type of connection available such as VGA, DVI, or HDMI, try a different type of connection.
  4. Set the video resolution on the computer to match the native resolution of the display. Find the native resolution for your display from the box the display came in, the Monitor User Guide, or product specifications. To change the display resolution, use the following steps:

Please try to follow the options “General troubleshooting tips for display quality issues” from this link: http://support.hp.com/us-en/product/HP-Pavilion-27-inch-Displays/7274719/model/5304250/document/bph0...

 

If the issue still persists, then the monitor has a hardware issue and needs to be replaced as it has run its course and completed its shelf life.

Please contact http://store.hp.com for a replacement. You need to follow the on-screen instructions. You need to select the country and usually get a phone number also to call them.

 

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great. I'm always there to assist you. Please reach out anytime. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead. 🙂

 

 

DavidSMP
I am an HP Employee

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trielement
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Hi,

 

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trielement
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Hi, 

Did this get resolved? I am also having the same issue and it's really annoying. I've tried what was suggested but still the same issue.

 

Thanks

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Cheron-Z
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@luckylukein

 

 Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about Community posting, please feel free to send me a private message!

Thank you

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