• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎08-12-2022 01:41 PM

HP Recommended
Product: HP E24mv G4 FHD Conferencing Monitor
Operating System: Microsoft Windows 10 (64-bit)

I'm setting up a new workstation with a docking station connecting my laptop (HP Elitebook 850 G8) to my monitor. Both the laptop and monitor have built-in cameras. The Camera program (and Zoom, Skype, Teams, Discord) only acknowledges the laptop camera (and of course displays just blackness, as the laptop is closed). How can I get the computer to acknowledge the monitor's camera, which I'd much prefer to use? 

Category:
1 REPLY 1

‎08-14-2022 02:17 PM

HP Recommended

Hello @seripanther 

Sorry to hear that you are having problems ... I would like to help you.

(1) Install

HP Support Assistant

9.9.58.0 Rev.A167.8 MBOct 4, 2021Download

 

(2) Let HP Support Assistant update <all> drivers !

(3) Reboot

(4) Report back here and we continue ...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.