Monitor/GPU static screen

[KidsPavilion]

Hello! I've been having this problem with my GPU ever since I bought my new HP computer desktop. It's where the screen goes static. It's happened at least 10 times in the first year of this computer. Also, Windows automatically downgrades AMD GPU drivers, and even when updated, I used to have screen tearing (it's gone now, thanks to a helpful HP support community helper). It's either a problematic GPU or drivers, since when I had two monitors, it happened on both monitors, showing that it was not the monitor. The same screen shows when I do the HP hardware test on the GPU, though it finds no issues. This time, I just woke up the display to find it static.

I have not overclocked it or changed hardware. 

CPU- AMD Ryzen 5 5600g
Motherboard- HP Erica6 (latest BIOS)
GPU- AMD Radeon (tm) graphics (Radeon RX Vega 7 igpu)
16GB stock ram

Side viewUp close, you can see colorsFrom the front

[Irwin6 · Accepted solution]

Hi @KidsPavilion,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your PC screen.

 Follow the below steps to access the BIOS menu.

1) Hold the power button for at least five seconds to turn off the computer. (Wait for a few seconds after releasing the power button)

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f10 to access the BIOS menu.

If the issue appears on the BIOS, there is an issue with the hardware.

Or

Kindly refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

If the issue still persists, please click on this link for advance troubleshooting.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[KidsPavilion]

I'm so sorry for the late reply, my fault! Okay, I'll try that. By the way, I updated the BIOS a few days ago, but I got the static screen again. Alright, I'll go into the BIOS! Thanks!

[Irwin6]

Hi @KidsPavilion,

Thank you for sharing the above information.

As the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[KidsPavilion]

I don't have a Flash Drive. Any other way of doing it? By the way, when I do a GPU test on HP Hardware Diagnostics, it shows a similar screen, except for a little less pixel movement. Thanks!