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Tomohawk1
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Monitor Goes Black For a Second

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HP 27W
Microsoft Windows 10 (64-bit)

From time to time, my monitor goes black for a second or so.

 

It is not replicable and happens randomly.

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Echo_Lake
HP Support Agent
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@Tomohawk1

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Tomohawk1
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Thank you for the response.

I need you to understand properly my position. The problem IS NOT replicable. It is NOT a black screen (as per the link sent). It works perfectly and then it will go black for a second and then again and again for a couple of times. It then works perfectly again.

I could change the monitor (which I do not have) or cables and nothing might happen for 2-3 days or even weeks.

I therefore cannot check or "test" the issue.

I am trying to find out if there is any monitoring software that I can install or if windows 10 has anything (Event Viewer)

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Echo_Lake
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@Tomohawk1

Thank you for posting back. 

 

 

Here is the link https://support.hp.com/in-en/drivers/selfservice/hp-value-27-inch-displays/3989902/model/16462325 to download the driver for HP 27w 27-inch Display

ECHO_LAKE
I am an HP Employee

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