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giuanin
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Solved!

Monitor HP Elite Display E243m da 23,8 collegamento con HP PAVILION TP01-0059NL

HP Recommended
Elite Display E243m
Microsoft Windows 10 (64-bit)

salve, ho collegato i 2 dispositivi sopra forniti il ​​cavo HDMI incluso. dopodiché ho istallato il software presente sul dvd in dotazione. ma, sia la webcam che il microfono non funziona. vi  chiedo aiuto a riguardo. grazie

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Prométhée
Level 16
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it depends on the model and port available if I understand correctly

see this

https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-e243m-built-in-webcam-not-working/t...

 

 


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Desktop-Knowledge-Base
happy New Year

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Prométhée
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hi

in English please

hi, I connected the 2 devices provided above the HDMI cable included. then I installed the software on the supplied DVD. but, both the webcam and the microphone are not working. I ask you for help in this regard. thanks


Unless I'm mistaken, you need to connect a USB cable, is that done ..?

Quick Setup Guide

User Guide

 

 


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Desktop-Knowledge-Base
happy New Year
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giuanin
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hello,

sorry.

i will use google translate.

 

which usb cable? usb A - usb B ?

 

 

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Prométhée
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I would say that is what is stated here:

5.Connect a cable to the USB upstream port on the rear of the monitor (provides data transaction to display USB Type-A ports).

the cable used to transfer the data from the webcam to the computer
But I don't have time to read everything, if there is a precise answer in this doc!

 


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Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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Prométhée
Level 16
Level 16
7,784 7,679 819 2,884
Message 5 of 8
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it depends on the model and port available if I understand correctly

see this

https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-e243m-built-in-webcam-not-working/t...

 

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year

View solution in original post

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giuanin
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thank you very much for your reply.
I think it may be the solution to my problem.

 

I can do a test on Monday morning when I go to work in the office.
I'll let you know how it went.

 

have a nice weekend

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Prométhée
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Thank you
I await your news
Have a nice Sunday


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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giuanin
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Hello Prométhée,
everything looks perfect.
Thank you very much.

Regards

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