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HP Recommended
Elite Display E243m
Microsoft Windows 10 (64-bit)

salve, ho collegato i 2 dispositivi sopra forniti il ​​cavo HDMI incluso. dopodiché ho istallato il software presente sul dvd in dotazione. ma, sia la webcam che il microfono non funziona. vi  chiedo aiuto a riguardo. grazie

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

it depends on the model and port available if I understand correctly

see this

https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-e243m-built-in-webcam-not-working/t...

 

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

hi

in English please

hi, I connected the 2 devices provided above the HDMI cable included. then I installed the software on the supplied DVD. but, both the webcam and the microphone are not working. I ask you for help in this regard. thanks


Unless I'm mistaken, you need to connect a USB cable, is that done ..?

Quick Setup Guide

User Guide

 

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

hello,

sorry.

i will use google translate.

 

which usb cable? usb A - usb B ?

 

 

HP Recommended

I would say that is what is stated here:

5.Connect a cable to the USB upstream port on the rear of the monitor (provides data transaction to display USB Type-A ports).

the cable used to transfer the data from the webcam to the computer
But I don't have time to read everything, if there is a precise answer in this doc!

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

it depends on the model and port available if I understand correctly

see this

https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-e243m-built-in-webcam-not-working/t...

 

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

thank you very much for your reply.
I think it may be the solution to my problem.

 

I can do a test on Monday morning when I go to work in the office.
I'll let you know how it went.

 

have a nice weekend

HP Recommended

Thank you
I await your news
Have a nice Sunday

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Hello Prométhée,
everything looks perfect.
Thank you very much.

Regards

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