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‎09-18-2017 11:12 PM

HP Recommended
Product: HP 25er Monitor
Operating System: Microsoft Windows 10 (64-bit)

The screen goes black and the Monitor Status message appears at the top.

After a short period of time an Input Signal Not Found appears, This happens in a cyclic pattern, when I am using the computer; I have the screen for about 2 minutes, then I get the black screen for 30 to 40 seconds. 

. I have tried the following things and it has made no difference

  • Changed the HDMI Cable (the one that came with the monitor
  • Changes to the VGA cable
  • Uninstalled the HP My Display and reinstalled from the disc.
  • Uninstalled the HP My Display and tried running the monitor without the software.
  • Uninstalled the HP My Display and reinstalled from the internet.
  • Reset facture default settings
  • Went to HP support http://www.portrait.com/dtune/hpc/enu/index.html and down loaded Intel: http://www.intel.com/p/en_US/support/detect this download a new utility Chip set which was an earlier set but installed them anyway.
  • I have connected a windows 7 laptop
  • Looked at various remedies on the web, “push and hold menu button to 20sec”, “turn power off and unplug, hold power button for 60 sec, reconnect power, reset factory default none worked

The HP My Display only seems to run in the advanced setting, when I click on the Basic button it is greyed out with a red circle. If I try to use the button menu I get “On Screen Menus are locked”

63 people had the same question
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