Monitor Issue – No Display / Power Light Status

[retsiger]

 

 

 

I’m experiencing an issue with my monitor. While watching YouTube videos, the screen suddenly went black, though the video audio continued playing. I used Alt+F4 to shut down the PC and restarted it, but the monitor still doesn’t display anything. The PC seems to be working fine, but there’s no signal on the monitor.

I noticed that the small light on the back panel (where the power cable connects) is on, but the front power indicator light is off.

[Jerry_57]

Hi @retsiger,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your monitor has no signal/no display, but the PC appears to be working. Try these steps:
 

• Check the monitor and cable for damage:
  
  
  • Look for damaged cables or bent pins in the video cable and connector.
     
  • If needed, replace the cable.
     
• Test the monitor with another PC:
  
  
  • This is one of the best ways to isolate the issue.
     
  • If the monitor works on another PC, the problem is likely with the original computer or its connection.
     
  • If it doesn’t work on another PC, the monitor hardware may be bad.
     
• Verify the correct input/source:
  
  
  • If using a TV or display with multiple inputs, make sure the correct source/input is selected.
     
• Check display connection type:
  
  
  • Match the cable and ports correctly (for example, HDMI-to-HDMI, DVI-to-DVI, VGA-to-VGA, or use a proper adapter if needed).

Please help us by providing the Product serial number or product number of your monitor in a private message so we can assist further.
 

Here is the link to find the product serial number: Click here

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To access your private messages, click the private message icon in the upper right corner of your HP Support Community profile, next to your profile, and send me a private message with the serial number, because we value your privacy.