Monitor Issues with HDMI to DVI-I Adapter

[RetroGamerSP]

So recently got one of your pcs, and when i went to try and plug it in to a monitor, i found there was no DVI-D port to put a cable in, so for now have been using a small hdmi tv to show the screen, today i just got a HDMI to DVI-D adapter (which works perfectly for other devices i have tested today) but the monitor wont display the desktops output, another device (such as the nintendo switch) outputs perfectly to the monitor using the same cable but your pc doesnt. does it not support HDMI to DVI-D adapters or is there something im missing

[Barachiel]

@RetroGamerSP

Good Day. A warm welcome to the HP community. 

I reviewed the case regarding issues with the display. I will be delighted to assist you here.  

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉 

For better clarity and to assist you correctly, I would require more information regarding this:  

Did you try any troubleshooting steps before contacting us? How long are you facing this issue? 

For now please try these steps: Follow this document https://hp.care/2rRI7Gi which will provide you step by step instructions. By the end of the document I'm sure the issue would be resolved. 🙂  

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂  

Hope this helps. Let me know how it goes. 😉