Monitor collection

[AaronK93]

Hi, my monitor recently went bust and through HP i had a new one sent due to warranty. At the time they said my old one would be collected but this hasn't happened and i got the new monitor before Christmas, i cant find anywhere to easily contact someone so not sure what to do?

[BeemerBiker]

If you still have the box the new monitor came in, look through the packing list / materials for a pre-paid return label.  I suspect you were supposed to use the same box to return the old monitor.

Check you email for return instructions.  Look in spam folder.

Depending on what country you are in you can call the local HP representative.

[itsmyname]

@AaronK93 -- they said my old one would be collected but this hasn't happened 

Blame the shift to online shopping from in-person shopping for package-delivery companies (and postal services) for creating backlogs, due to increased volume.

Also, it is winter (north of the Equator) -- the local letter-delivery workers have been struggling through heavy snow-falls and sub-zero temperatures. In fact, there was no letter-delivery at all for the last week, for anybody in my city.

Did HP demand that you return the dead monitor, or did they ask that you return it?

I expect that something will happen, in a few days. If HP contacts you, to ask you why they have not received your shipment, that will be your opportunity to talk to HP.

[AaronK93]

This new one turned up a few weeks before Christmas and they said the old would be collected a few days after hut ive heard absolutely nothing. Its just taking up space at the minute but I know if i throw it they will somehow contact me. 

they didnt demand i return it though to be fair and dont have any of my payment details etc 

[itsmyname]

@AaronK93 -- at this point, there is nothing that any of the volunteer contributors to this peer-to-peer discussion forum can do to assist you. 

With all the "supply-chain-issues" and COVID-caused employee absences, and "snow days" for HP employees, you will just have to "wait".

Fortunately, the monitor is "small" -- it is not something large, like a bedroom mattress, that would take up a lot of space in your home.