Monitor is very slow to come on when computer is started

[antonovman]

Good day - i normally close down my PC at night; when I start it in the morning the monitor can take 7 minutes to "wake up", show the Windows 10 pretty picture and ask for my password; the PC appears to be working whilst the screen is bblank as when it does come on it has downloaded all the overnight e mails etc. If the PC is left overnight in sleep mode the monitor takes about 1-2 minutes to come on; if the computer is left during the day and goes to sleep automatically the screen comes back on after a couple of seconds. The PC itself is working fine. Any thoughts on where the problems lies please? No recent software or driver changes but there was a big Windows 10 update shortly before this started to happen. I am not sure if my Windows 10 is 32 or 64 bit.

Thanks

[The_Fossette]

Hi @antonovman,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the monitor takes time to wake up when you restart the computer.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• How is the monitor connected to your PC?
• What is the model/product number for your tower?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you update the bios and the graphics driver on your computer and check if it helps.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[antonovman]

Thanks for your reply; the fault lay with the monitor. I tried a different monitor and it worked fine. Kind regards

[The_Fossette]

Hi @antonovman,

Thank you for the information.

I recommend you contact HP phone support and they will assist you with the available service options for the monitor.

Here is how you can get in touch with the phone support.

Open link: www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!