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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Desktops
- Desktop Video, Display and Touch
- Monitor keeps resetting to default

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07-13-2023 09:04 PM
The screen worked the first few times. BUt then it started resetting to the default settings. Every time I boot my PC I have to use the physical buttons to change the brightness and color settings. THis is hugely annoying of course. Apart from that the wireless charging stopped working. It says it's ON but it's greyed out and I cannot change it. Yes all power features are ON.
Please help! Thanks.
07-16-2023 07:31 PM
Hi @Anton84,
Welcome to the HP Support Community.
I'd like to help!
To be able to answer you effectively, we need some information.
Have you made any changes to your software or installed any new applications?
Have you made any changes or upgrade your current OS?
If yes and the current OS is not compatible it may cause the issues.
However, try updating Bios from this link by selecting your current OS and graphics cards, and Windows updates if any.
Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
07-16-2023 11:38 PM
First of all. Thank you for trying to help.
I have not made any updates or anything. Furthermore, this seems to be the monitors problem and not anything having to do with the OS or any related software. As it is in the on-screen options using the joystick at the bottom right of the screen. The PC came with Win10 but since as been upgraded to 11. However, the issues did not occur right after updating. It worked great for a long time without issues.
I have used HP smart and website to update any drivers etc. But still the screen of the AIO defaults to standard settings....
Any other ideas? Thanks
07-18-2023 09:40 PM
Hi @Anton84,
We are sorry that the issue is not resolved when the above troubleshooting steps were performed.
This might require one on one interaction to fix the issue
I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
I am an HP Employee