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- HP Community
- Desktops
- Desktop Video, Display and Touch
- Monitor not powering on

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03-07-2021 12:07 PM
Unfortunately, with external monitors, there's no way to run built-in hardware diagnostics to check the monitor and without a working display, open-source diagnostics will not work, either.
Your only real option would be to take the monitor to an HP service facility to see if they can check it out.
Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/us-en/service-center
If that link does not provide you sufficient information, then use the main HP link:
https://support.hp.com/us-en/contact-hp?openCLC=true
I've found those links to be unreliable if you're using Win10 and the new Edge Browser; so if you are, you need to use something else, like FireFox.
Good Luck
I am a volunteer and I do not work for, nor represent, HP