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Message 1 of 8
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Monitor saying check video cable

HP Recommended
HP 2311x

My monitor has been working perfectly for using my xbox and nintendo switch, but all of a sudden it has been saying check video cable. I know its the monitor because my brother let me test it on his monitor and it works fine. The menu buttons haven't been working, and all the videos I looked at were with computers. does anyone know the solution? 

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HP Support Agent
HP Support Agent
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Message 2 of 8
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Hi @CallmeCorn,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Thanks, the monitor is an HP 2311x. it is an old monitor from I think 10 years ago I got it to use it with consoles and it worked fine until now.

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HP Support Agent
HP Support Agent
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Message 4 of 8
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Please try performing a hard reset on your 2311x monitor;

 

1. Disconnect the power cord from the monitor.

2. Hold down the power button for 30 seconds.

3. Plug the power cord back into pc.

 

Let me know if this helps!

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It didn't work, I tried holding it for 30, 60, 60+ seconds and no luck

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HP Support Agent
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Try the suggestions in the document -https://support.hp.com/in-en/document/c00061509

 

Let me know how this goes!

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All the solutions on that page were for pc, do you know any for console.

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HP Support Agent
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I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/

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