10-08-2020 05:33 PM
My monitor has been working perfectly for using my xbox and nintendo switch, but all of a sudden it has been saying check video cable. I know its the monitor because my brother let me test it on his monitor and it works fine. The menu buttons haven't been working, and all the videos I looked at were with computers. does anyone know the solution?
10-11-2020 09:00 AM
I'd like to help!
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10-12-2020 01:45 PM
Please try performing a hard reset on your 2311x monitor;
1. Disconnect the power cord from the monitor.
2. Hold down the power button for 30 seconds.
3. Plug the power cord back into pc.
Let me know if this helps!
10-16-2020 03:06 PM
I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/