cancel
Showing results for 
Search instead for 
Did you mean: 
AlexWithington
New member
2 0 0 0
Message 1 of 2
164
Flag Post

Monitor wont turn on

HP Recommended
HP 24fw 60.45 Cm (23.8" ) Ultraslim Full-HD IPS Monitor

HI there,

My monitor recently stopped working. The LED power signal on the back lights up briefly when inserting the AC Adapter in to the monitor but goes off straight away.

I don't know if the AC Adapter is the problem or the connection in the monitor.

Is there anywhere I can get a replacement AC Adapter from/do HP sell these separately?

The adapter is 19v 2.1a.

 

Thanks,

 

Alex

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 2 of 2
Flag Post
HP Recommended

@AlexWithington Welcome to HP Community!

 

I understand that you are looking for an adapter  for the monitor.

 

L16945-001 ADPTR, 30BD DA 30W 19V 1.58A DELTA

 

 

You could purchase the part from HP, use the HP Parts surfer to identify the part: http://partsurfer.hp.com/search.aspx 

 

And order it via the HP Parts store: https://parts.hp.com/hpparts/CountryChoice.aspx?mscssid=&ccode=ZZ&lcode=ZZ 

 

Or alternatively, Contact HP for setting up an order/service via phone support 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

  

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation