cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
onelove27
New member
1 0 0 0
Message 1 of 2
186
Flag Post

Monitor wont wake from sleep

HP Recommended
HP 22cwa IPS LED Backlit Monitor
Microsoft Windows 10 (64-bit)

When my monitor goes into sleep mode, automatically or manually, I can usually wake it later. But if it has been asleep for a while, I can NOT wake it.  The computer is running; I can hear the fan and the tower light is on.  But the monitor itself will not wake from moving/clicking mouse, clicking space bar on keyboard or clicking the power button on the monitor,or unplugging the monitor and then plugging back in. The only way I can get the monitor back on is to do a hard shut down by holding in the power button on the tower, then turning back on.  I've tried all the obvious fixes; windows updates, HP updates, unplugging, turning off sleep mode, making sure the keyboard is able to wake the computer in settings, virus scans, etc.  I also found these instructions in the forums for the same problem.

 

"To resolve this issue, perform the following the steps:

Uninstall the Intel graphic driver, v22.20.16.4771 driver from device manager.

 

Uninstall:

 

  1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Then download and install the driver from the below link and test.

 

ftp://ftp.hp.com/pub/softpaq/sp82001-82500/sp82126.exe  "

 

But I dont have something listed as " Intel graphic driver, v22.20.16.4771"  What can I do?

 

1 REPLY 1
Matfarsan
New member
1 1 0 0
Message 2 of 2
Flag Post
HP Recommended

Just plugged in my new Pavilion 27" Quantum dot and added it to my Mac Mini and have the same issue

When the monitor goes in sleep mode I can´t wake it up by touching the keyboard or the mouse even if I have Power-On Recall On.

My old monitor works fine so It´s not a computer issue.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation