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edunn1
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Message 1 of 2
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Mouse cursor gets stuck on a menu in the upper right corner of my screen - only task mgr can resolve

HP Recommended
All in One 24-e014
Microsoft Windows 10 (64-bit)

While working, I must be pressing something because a small pie-wedge shape shows up in the upper right corner of my screen.  When hovering over the wedge, a menu appears.  My mouse gets stuck in this section, and I can no longer move it around to other areas.  The only way to get out is to Ctrl Alt Del for the Task Manager, which when I close it, my mouse's ability to move across all screens is restored. 

 

Any thoughts on how I can remove this menu?

 

HP issue.JPG

 

Thank you!

 

 

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@edunn1


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Does it happen at the same spot all the time?

 

Please run the SFC Scan. https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

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