Multiple Cameras or virtual camera application found Error in safe exam browser

[ABC1508]

Getting error in safe exam browser application multiple cameras or virtual camera application are detected. 

But i checked in device manager only single camera is there and even disabling it blocks main camera so no other camera still error

[Deep_World]

Hi @ABC1508,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• What is the exact model of your HP laptop?
• Which version of Windows are you currently running?
• Do you have any third-party applications installed that use the camera (Zoom, Teams, virtual camera tools)?
• Does the error appear immediately when launching Safe Exam Browser, or only when starting the exam?

In the meantime, here are a few troubleshooting steps you can try:

1. Check for Virtual Camera Drivers:
   • In Device Manager > Cameras and Imaging Devices, look for any entries besides your main HP camera.
   • Also check under Sound, video and game controllers for virtual camera drivers 
2. Disable Other Camera-Related Apps:
   • Close apps like Zoom, Teams, Skype, or OBS before launching Safe Exam Browser.
   • Some of these install virtual camera components that can trigger the error.
3. Check Privacy Settings:
   • Go to Settings > Privacy & Security > Camera.
   • Ensure only Safe Exam Browser has permission to use the camera.
4. Update BIOS and Drivers:
   • Run HP Support Assistant to update your BIOS and camera drivers. Outdated drivers can sometimes cause detection issues.
5. Run HP Hardware Diagnostics:

• Restart and press Esc → then F2 to open HP PC Hardware Diagnostics.
• Run the Camera Test to confirm only one physical camera is detected.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World