My Computer is not displaying any images

[Alban74]

Hello, my computer does not display any image when I turn it on connected to my screen via HDMI, I checked my screen, it works and the computer fans are running. I also tried another HDMI cable.

Help me! I don't know what to do anymore !

My computer : Intel core I3, Radeon graphics.

I don't know what operating system there is.

[Raj2111]

Hi Alban74,

Welcome to the HP support community.
 

I understand that you are facing an issue with your computer, I am glad to assist you today.

It sounds like you're dealing with a frustrating issue. Since your computer's fans are running but you're not getting any image on your screen, here are some steps you can take to troubleshoot the problem:

1. Check the Basics:

• Ensure all connections are secure: Double-check that the HDMI cable is firmly connected to both the computer and the monitor. Sometimes a loose connection can cause display issues.
• Try a different HDMI port: If your monitor has multiple HDMI ports, try connecting to a different port.

2. Check the Monitor Input Source:

• Verify input source: Make sure your monitor is set to the correct input source. Some monitors have multiple input options (HDMI, DisplayPort, VGA, etc.), and you may need to manually switch to HDMI.

3. Power Cycle:

• Power cycle the monitor and computer: Turn off both the monitor and computer, unplug them from the power source, wait for about 30 seconds, then plug them back in and turn them on.

4. Test with Another Display:

• Try a different monitor or TV: This will help you determine if the issue is with the monitor or the computer.

5. Check for POST Beeps or LEDs:

• Listen for beeps: If your motherboard has a speaker, listen for any beep codes when you start the computer. Beep codes can indicate hardware issues.
• Check LED indicators: Some motherboards and cases have LED indicators that can provide clues about hardware status.

6. Reset BIOS/UEFI:

• Reset CMOS: If possible, reset the BIOS/UEFI settings by removing the CMOS battery from the motherboard for a few minutes, then reinsert it and try powering up the computer again.

7. Reseat Components:

• Reseat RAM and GPU: If you're comfortable doing so, turn off the computer, unplug it, and carefully reseat the RAM sticks and graphics card. Sometimes, components can become slightly unseated.

8. Check for Graphics Card Issues:

• Integrated vs. Dedicated Graphics: If your computer has both integrated graphics (on the CPU) and a dedicated GPU, try connecting the HDMI cable to a different port (e.g., on the motherboard if you were using the GPU, or vice versa) to see if the issue is related to the graphics card.

9. Boot in Safe Mode:

• Boot into Safe Mode: If you can get the computer to show something, try booting into Safe Mode. This can help if there is a driver issue.

10. Check for Hardware Issues:

• Test with minimal hardware: If the above steps don’t work, you might need to test with minimal hardware to isolate the issue. Remove any non-essential hardware components and try to boot with just the CPU, one stick of RAM, and integrated graphics.

If you’ve tried all these steps and are still having trouble, it might be worth consulting a professional technician, as there could be a more serious hardware issue with your computer.

Regards,

Raj

[Raj2111]

Hi @Alban74 ,

We did not hear from you after I replied to your post that you had created on HP Support Community.

This is a follow-up to know if the issue that you were facing with your HP product still persists,  kindly help me with the details requested to assist you further.

Take care and have a great day ahead!

Regards,

Raj

[Alban74]

Yes...

I try your technics now

[Alban74]

Thank you very very very much ! It's work !

[Raj2111]

Hi @Alban74 

Your welcome 🙂

Please reach us back if any issues in future.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards

Raj