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Indiineedshelp
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My computer keeps turning off: HP Pavilion x2 - 10-k000ng

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HP Pavilion x2 - 10-k000ng
Microsoft Windows 8.1 (32-bit)

HP Pavilion x2 - 10-k000ng : this is the computer name. Every time I want to turn it on, it shows a blue screen where I can choose to restart it, or to click on other options like continue on the computer, turn the computer off, and back to factory mode. But when I click on any of those, it just turns off and I need to do it all again. I tried to get it back to factory mode and now it says that I don’t have windows anymore or something. But when I restarted it, it stopped saying that but it doesn’t go to my home screen. It just suddenly turns off

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The_Fossette
HP Support Agent
HP Support Agent
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@Indiineedshelp,

 

Welcome to the HP Support Community!

 

I recommend you perform a system test on the computer first to make sure that there is no hardware issue.

 

Follow the steps in the below article to perform a system test.

 

https://support.hp.com/in-en/document/c03467259

 

If the hardware test pass, then follow the steps in the below article to perform a system reset on the computer.

 

https://support.hp.com/in-en/document/c04742289

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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