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HP ENVY Desktop PC TE01-1000i (1K4E8AV)

I downloaded a BIOS update from Windows update and while it installing the screen went black. It has power but won't boot. The screen is still black.

1 REPLY 1
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Hi @Rocky8470 ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand the BIOS update might have gone awry, which can sometimes cause the system to become unresponsive or result in a black screen. Here’s a step-by-step approach to try and resolve this issue:

Power Cycle the PC:

  • Turn off the computer completely by holding down the power button for about 10-15 seconds.
  • Unplug the power cord and wait for about 30 seconds.
  • Plug the power cord back in and try turning the PC on.

Perform a Hard Reset:

  • Disconnect all peripherals (keyboard, mouse, etc.).
  • Remove the power cord.
  • Press and hold the power button for about 30 seconds to ensure any residual power is discharged.
  • Reconnect the power cord and try turning the PC on.

Check for BIOS Recovery Options:

  • Some HP desktops have a BIOS recovery feature that can be activated by pressing a specific key combination. For many HP PCs, this is done by pressing the Windows + B keys while powering on the PC. Hold the keys until the HP logo appears.
  • If you see any prompts, follow the on-screen instructions to attempt a BIOS recovery.

Use HP’s BIOS Recovery Key (if applicable):

  • If you have a USB drive and another working PC, you might try creating a BIOS recovery USB drive.
  • Download the BIOS file for your model from the HP Support website.
  • Follow the instructions provided by HP for creating a BIOS recovery USB drive and attempt to boot from it.

Check Hardware Connections:

Refer to this document: HP ENVY Desktop PC TE01-1000i (1K4E8AV)

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.