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HP Recommended
HP 15-gw0000 Laptop PC (231Q9AV)
Microsoft Windows 11

When i scroll down it donot allow me to scroll down it keeps on moving upwards and if  i use keyboard also it keeps on going up forcefully . 

 

1 REPLY 1
HP Recommended

Hi @Uditnarayanmm,

 

Welcome to the HP Support Community. 

 

As I understand the touchpad moves and clicks on its own causing issues around the desktop screen,
don't worry as I will be able to help you out, although, I will need a few details to provide an accurate solution:

  • Does this happen only with browsers such as Internet Explorer, or Chrome (if yes, which browser are you using)?
  • Have you made any recent updates to your computer, software, or hardware related?
  • When was the last time it worked fine (date)?

 

Check the Mouse options under the control panel:

Start → Control Panel → Mouse → Buttons tab.
Check the box labeled "Use MS Office compatible scroll only."
Also, check the box below labeled "Scroll in the active window only."

 
Attempt using an alternate/external mouse.

Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

  • 1.   Click on Start and type ‘Device Manager.
  • 2.   Click Device Manager.
  • 3.   Click + sign next to Mouse.
  • 4.   Right-click on the mouse entry and choose "uninstall".
  • 5.   Restart your computer.

Keep me posted for further assistance.

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

Elohi_NR
I am an HP Employee
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