My laptop won't extend or duplicate to the second monitor but able to 'second screen only'

[Rilla99]

I have difficulties that my laptop won't extend or duplicate to the second screen but it work properly if I choose 'second screen only' option.  Meanwhile my second screen only shows the signal out of range. Can anyone help? thank you

[Riddle_Decipher]

@Rilla99

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

With determination and perseverance to assist! 😉

I understand you need support, and I'll be glad to help you out, however, for an accurate solution I'll need more details:

What is the product number of your device? Use this link to find it: Click here 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Have you attempted a system restore?

Did you check with a low resolution on all displays?

In the meantime, please try the steps mentioned on this link: Click here

Please reply with the details for further assistance.

Eager to help!

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

[Rilla99]

@Riddle_Decipher

Thank you responding to my question,

First, my laptop is HP Pavilion x360 Convertible with product number 1XE32PA#AR6

I've tried to unplug and plug it back like some people said. Some say to uninstall the monitor I use from device manager, but I'm not sure to do that because I'm worried that I might be uninstalling something important.

The last time it worked at 23rd November, last Friday.

No, I haven't attempted the system restore.

and yes, I have tried to change the resolutions on all display on low.

I hope you able to help me to fix this

Thanks you.

[Raj1788 · Accepted solution]

@Rilla99,

It looks like you were interacting with @Riddle_Decipher, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

Let's try to reset your computer using this link: https://support.hp.com/in-en/document/c04742289

Use this link: https://support.hp.com/in-en/document/c00061509 for your reference.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Rilla99]

Thank you for your help

After reseting it, I'm able to extend my screen again. Although I'm still unable to for duplicate the screen.

But I don't think it much a problem for me.

thank you, have a nice day too.

[Raj1788]

@Rilla99,

Thanks for the reply.

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)