My mouse cursor not showing up and working (touchpad)

[JaySJay]

Recently my cursor stopped working like it disappeared and I tried restarting a multiple times but it doesnt work so I have been using a mouse. Then I did a hardware update from hp and then it started working for like 2 days. After that my cursor disappeared again and im back to using a mouse. I have checked task manager and I cant find my mouse and cursor section.

[Garp_senchau]

@JaySJay, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like there could be a few different things going on with your cursor. The fact that it worked for a couple of days after the hardware update suggests that the issue might be related to drivers or settings that get reset or corrupted at some point.

Here are a few troubleshooting steps you can try to resolve the issue:

Check Mouse & Touchpad Settings

Go to Settings > Devices > Mouse and Touchpad.

Make sure your touchpad is enabled (if you’re using one).

Under Additional Mouse Options, check if there’s any setting that might be hiding or affecting your cursor.

Reinstall/Update Mouse Drivers

Open Device Manager.

Look for Mice and other pointing devices, and right-click on your mouse or touchpad.

Select Uninstall device and restart your computer. Windows should automatically reinstall the necessary drivers.

If that doesn’t work, try right-clicking the mouse/touchpad in Device Manager and selecting Update Driver.

Check for Hidden Cursor via Ease of Access

Sometimes the cursor gets hidden through Ease of Access settings.

Go to Settings > Ease of Access > Mouse pointer.

Make sure the pointer isn’t set to be hidden.

Run System File Checker

Open Command Prompt as an Administrator (right-click and select Run as administrator).

Type in the following command: sfc /scannow

Let it run and repair any corrupted system files.

Check for Windows Updates

Sometimes, the issue might be with a particular version of a Windows update or driver update that hasn’t been properly installed.

Go to Settings > Update & Security > Windows Update and see if there are any pending updates.

Rollback the Driver

Since the issue started after a hardware update, you could try rolling back the driver to a previous version:

Go to Device Manager > Mice and other pointing devices.

Right-click your mouse or touchpad and select Properties.

Under the Driver tab, see if there's an option to Roll Back Driver. If so, try rolling it back to an earlier version.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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