My onscreen menu displays permanently covering up about a quarter of the screen.

[Sean964]

The onscreen monitor menu is permanently displayed, and covers 25% of the screen. If I try to dismiss it with the monitor buttons, it begins to cycle continuously through the options.

[Raj_05]

Hi @Sean964,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the onscreen display (OSD) menu is malfunctioning, possibly due to stuck or faulty buttons, or a firmware issue with your HP V27i FHD Monitor. Here are some troubleshooting steps to help you resolve the problem.

Check for Stuck Buttons

• Physically inspect the monitor buttons to ensure none are stuck. You can try pressing each button gently a few times to see if this dislodges any debris or resets the issue.

Power Cycle the Monitor

• Turn off the monitor.
• Unplug it from the power source and wait for at least 30 seconds.
• Plug it back in and turn it on. See if the OSD is still stuck on the screen.

Factory Reset the Monitor

• If possible, reset the monitor to factory settings:
  • Press the Menu button and navigate to the Settings option.
  • Find Factory Reset and confirm the reset.
  • This may clear any OSD settings causing the issue.

Check for Firmware Updates

• Visit the HP Support website and search for your HP V27i FHD Monitor to see if there are any firmware updates or drivers that may address OSD issues.

Try a Different Input Source

• Switch the input source (HDMI, VGA, etc.) to see if the issue persists across different input modes. This can help rule out issues with a specific connection.

Disconnect and Reconnect the Monitor

• Disconnect the monitor from the PC or other device, then reconnect it. Sometimes, a glitch in the video signal can cause monitor controls to act unpredictably.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support