• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-13-2022 01:31 PM

HP Recommended
Product: HP X27q QHD Gaming Monitor
Operating System: Microsoft Windows 11

So, I recently broke my monitor screen by accident, and I am kinda stuck. I've phoned them up and they told me to tell them the model number but I can't find it.

Also I am not even sure if it's gonna be cheaper replacing the screen or if I should just buy a new one...

Category:
1 person had the same question
1 REPLY 1

‎04-17-2022 11:59 AM - edited ‎04-17-2022 12:02 PM

HP Recommended

The following shows taking apart a similar monitor

https://www.youtube.com/watch?v=4SDAyBZLulY

Look for a part number of model number on the display.  There are made in asia,  usually LG, Samsung, etc

There might even be an hp part number but from experience, the cheapest way to go is to the OEM in china.  Once you get the part number and also know what it looks like then try to match the part and provide a photo when contacting the seller to ensure the part matches.

 

For example (but no part number)

https://www.aliexpress.com/popular/hp-27-lcd-monitor.html

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.