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Stylesbycrystal
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Message 1 of 2
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My screen is showing black on both sides around the desktop. I’m not missing any icons etc

HP Recommended
Pavillion 23
Microsoft Windows 10 (32-bit)

My Phone was pressing on the altar and Control keys on my keyboard and now my desktop screen has gotten much larger but the left and right side of the actual screen is black

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A4Apollo
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Message 2 of 2
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HP Recommended

Hey there! @Stylesbycrystal, Thanks for stopping by the HP Support Forums!

 

I understand you have display issues with your laptop.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Was there any recent update on your PC?

 

Does the issue persist in BIOS?

 

Please share the product number of your PC to assist you better.

 

Also, please share a picture of the screen to assist you better.

 

Try few steps recommended below.

 

1. Open Control Panel > Appearance and Personalization. Click Personalization and then click Display Settings. 

2. Under Resolution, move the slider to the resolution you want and then click Apply. 

 

Right click on desktop, display settings

try the top slider on display choice, "Change the size of text, apps and other items"
I like it all the way on left, at 100%

 

If the issue does not persist in BIOS try updating the graphics driver and BIOS on your PC.

 

Try restoring the BIOS to default and check if it helps.

 

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

 

Uninstall the graphics driver from device manager and install the latest version of BIOS and graphics driver using HP support assistant.

 

Refer this article to know more information about using HP support assistant. Click Here

 

Refer this article to further troubleshoot display issues with your PC. Click Here

 

Let me know how it goes!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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