My screen went black

[AK0217]

I have an all in one desktop, and one day turned in on, and it looked it was cracked  or wet from one side. But not on the outside, yet on the inside of the screem. The next day, the issue changed position, and the next day the screen went completely black

[Nal_NR · Accepted solution]

Hi @AK0217,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that this is a Hardware issue. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.