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My touch screen will not work even if it is on. How can I fix that or who can I call?

HP Recommended
chromebook 15
Chrome OS

I just got the computer and the touchscreen will not work even tho it is on. How can I get this fixed or who can I call to fix it?

HP Support Agent
HP Support Agent
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HP Recommended



Welcome to HP support community.


If your touchscreen isn't working, try these steps. Test after each step to see whether your touchscreen works.

1.      Wipe off any dust or dirt on your touchscreen. 

2.      Reset your Chromebook hardware

3.       Reset your Chromebook to factory settings.


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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